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Identity's business hours are 8:00 a.m. to 5:00 p.m. Mountain Time. We will respond to your order within 48 business hours of receipt. If we encounter any delays with your order you will be notified promptly.

FREE ground shipping for orders over $250 is available only to locations within the Continental US. If you live in Alaska, Hawaii, Puerto Rico, or are placing an International order, please call one of our customer service representatives at 877-331-6766 who will figure your proper shipping charges and help you to complete your order.