Free UPS ground shipping on all orders over $250!
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Shopping FAQ

Welcome to Customer Service. We've made it easier than ever to find the information you're looking for. Just click on a subject at the left to get started or read our answers to some of your top questions below.

Frequently Asked Questions (FAQ)

How much is shipping?
All orders over $250 get free UPS ground shipping. For expedited service, shipping is based on the weight of the products being shipped and where they are being shipped. This amount is for shipping only and does not include the cost of the items or possible tax.
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What forms of payment do you accept?
We accept Visa, Master Card, American Express, and Discover Card. Personal or business check are accepted but will have to clear before items are shipped.
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Will I get a receipt with my order?
No, the invoice or receipt will be mailed out separately via USPS.
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Will my credit card be charged immediately?
Your credit card will be charged prior to shipping. Any problems with your credit card can result in shipping delays. Please make sure your contact information is correct in case we need to verify your credit card.
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How will my order be delivered and when will I receive my order?
All orders are shipped via UPS (United Postal Service). If you elect standard delivery, your order will arrive in approximately 5-7 days. Express delivery options will be delivered quicker. If you need something delivered overnight, please contact us by phone. All overnight orders must be placed by 1 p.m. Mountain Standard Time.
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My order hasn't arrived. How do I track my order?
When your order is shipped, you'll receive an e-mail with your tracking number. Go to our Track Your Order page and input your tracking number. You'll be able to find out where your package is and when it will be delivered. It may take 24 hours before tracking information appears on the carrier’s Web site.
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Can you ship to an international address?
Yes, please call for shipping rates. You will be responsible for all customs and duty taxes.
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I didn't receive an order number when placing through the Web. What should I do?
Please call 877-331-6766 and speak with one of our salespeople. They'll be able to track your order for you.
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Can I remove items from my shopping cart or do I just start over?
You can remove items from your shopping cart at any time. To view your shopping cart, click on the link at the top or bottom of the page. Check the boxes next to the items you wish to remove, then click "remove checked item(s)." Or, to clear the entire cart, click the "clear" button.
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How do I change or cancel an order?
If for any reason you would like to cancel or change your order please call 877-331-6766. We will do everything that we can to accommodate your requests.
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Can you store my personal information so I don't have to continue completing my information when placing an order?
Yes, register online and we can store your billing and shipping information on our secure server to save you time during checkout. To get started, click "Login" at the top of the page, sign in when prompted to do so, and access your contact, billing and shipping information.
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What is the your online privacy and security policy?
We will NOT share your information with anyone outside Identity. To read our complete privacy policy, click here.
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Do you use cookies?
Yes, we use cookies to improve your shopping experience. A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. Cookies enable us to keep track of your order as you shop on our site. We use cookies but do not store personally identifiable information in your cookie.

You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.
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Why didn't I receive an e-mail confirmation?
An incorrect e-mail address may have been entered. Please call with your order confirmation number and we will confirm that your order has been placed.
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Why didn't I receive a shipping notification?
An incorrect e-mail address may have been entered. Please call with your order confirmation number and we will confirm that your order has been shipped.
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