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Shipping Policy

Shipping Guidelines
All in-stock orders normally are shipped within 1-2 business days. Back orders and drop-shipments from other manufacturers are shipped usually within 1-3 weeks.

All orders are shipped complete unless instructions to back order or cancel back orders are received at the time the order is placed. We will follow up on any order approaching the scheduled due date that will not be able to ship complete. Please let us know if your order is time-sensitive so we can schedule an appropriate ship date.

All orders are shipped UPS Ground unless otherwise specified. Expedited air shipments are available.


Same-Day Shipping
Same-day shipping is only available if you request Overnight, 2 Day and 3 Day service. Orders received before noon (Mountain Standard Time) will be processed with no additional charges.

If you must have something, please order by phone so we can get the order processed immediately. Only in-stock items are available for same-day shipment.

Out-of-stock items
If a product is out of stock, it usually takes 1-3 weeks to receive it. If you need something faster, please call and inquire whether the item is available for an expedited drop ship.

Shipping Cost
Our shipping costs are based on UPS zone rates.

Carriers
We ship exclusively UPS. Trucking companies are used for large orders.

If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. Identity is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Regular delivery hours are Monday through Friday, 7-5. We do not guarantee the arrival date of the packages for residential deliveries.

NONCONTINENTAL USA ADDRESSES: Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam and the U.S. Virgin Islands addresses, using UPS Air (Next Day or 2nd Day). You must call and order by phone to get proper shipping charges.

FREIGHT CARRIERS: Upon request, we will use freight carriers for large orders. We generally use Yellow Freight, but can work with any specified carrier.

International Shipping
We will ship anywhere in the world. Customers are responsible for duties and tariffs. Please call 800.555.5555 or e-mail us for a shipping quote.

Shortage/Damage
Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. Identity is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Discrepancies
Please inspect your shipment carefully upon arrival. Customers have 5 days from delivery to report any discrepancy between what was ordered and what was actually shipped.

Contact us by phone, 877-871-9050 or e-mail to file a report. Replacement orders are sent UPS Ground. If your order was time sensitive, let us know so we can expedite delivery.